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  • How are the shipping costs calculated?
    Shipping costs are calculated based on the weight of the package, as well as the destination. We use PostNL for our shipping services, and their rates are determined by the weight of the package. When you place an order with us, the shipping costs will be automatically calculated at checkout based on the weight of the items and the delivery address. This ensures that you are only charged for the actual shipping costs, and we strive to provide the most accurate and competitive rates for our customers.
  • How long will it take to receive my order?
    Once your order is placed, please allow 3-5 business days for processing. Shipping estimates vary based on your location and the shipping method selected. Generally, domestic orders within the Netherlands can expect delivery within 2-3 business days from the shipment date, while international orders may take 1-5 weeks, depending on the destination. Please note that these are estimates and actual delivery times may vary due to factors such as customs processing for international orders.
  • How can I track my order?
    For letters sent via standard shipping, we regret to inform you that tracking services are not available at this time. For packages and registered letters, tracking is available. Once your order has been shipped, you will receive a tracking number via email, which can be used to track your package through our chosen carrier (PostNL). If you have any concerns about the status of your order, please feel free to contact us.
  • Can I return items I bought?
    We do not accept returns for items bought from our online shop. We understand the importance of customer satisfaction, and we strive to provide accurate product descriptions and high-quality merchandise. Therefore, we encourage customers to carefully review product details and ask any questions before making a purchase. In the rare event that an item arrives damaged or defective, please contact our customer service team within 14 days of receiving the product to discuss available options for resolution.
  • What should I do if I receive a damaged item?
    If your order arrives damaged, we sincerely apologize for the inconvenience. We strive to ensure that all items are packaged with care and arrive in perfect condition, but unfortunately, some instances of damage may occur during shipping. In the event that your order is damaged, please contact our customer support team immediately. You can reach us at info(at) or through the contact form on our website. Please provide your order number and details of the damage, as well as any relevant photos if possible. We will work swiftly to resolve the issue and ensure that you receive a replacement item or a refund, based on your preference.
  • What payment methods do you accept?
    We accept debit and credit card payments from Visa, Mastercard, American Express, Discover, Diners Club, China UnionPay, JCB, and Maestro. Depending on your location, we also offer payment options through Apple Pay, iDEAL, Pay Now by Klarna, and Boleto.
  • Is my payment information secure?
    We take the security of your payment information very seriously. Our online store is equipped with the latest encryption technology to ensure that your payment details are kept safe and secure. Additionally, we only work with trusted and reputable payment processing services to further safeguard your sensitive data. You can shop with confidence knowing that your payment information is protected when making a purchase.
  • What is your privacy policy?
    Our privacy policy outlines how we collect, use, and protect your data when you visit our website or make a purchase. We only collect the necessary information required to process your orders and ensure a personalized shopping experience. This may include your name, contact details, and payment information. Rest assured, we never share or sell your data to third parties without your consent. We also utilize industry-standard security measures to safeguard your information from unauthorized access. For more detailed information, please visit our privacy policy page on our website.
  • How do I unsubscribe from marketing emails?
    To unsubscribe from marketing emails, simply scroll to the bottom of any marketing email you have received from us and click on "Unsubscribe" or "Manage Preferences." You will then be directed to a page where you can choose to opt out of specific types of emails or unsubscribe from all marketing communications. We respect your privacy and aim to provide a positive customer experience, so if you have any trouble unsubscribing, please contact us.
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